Originally Posted by
Tenerife
IB has just canceled IB8809 from AGP to MAD for Tuesday, the 16th, due to a pilot strike on Air Nostrum. It was one of my "cheapie" flights for the 90K promo. I wouldn't use the flight because we need to fly from DUS to MAD on the 25th instead (recently booked for normal price). Since IB canceled the flight and wrote that I should check at AGP for alternatives or call the Serviberia #, should I request that they refund the flight (€70 for two of us) and tell them we will be driving from AGP to MAD, or just forget about it? We've already flown the promo avios (MAD-MIA-MAD-DUS) last month.
Second question: We were short 750 avios each when I booked the award flights, so I had to buy the minimum 2,000 for each of us (too close to Dec. 3rd at that point to risk transferring them from my AMEX in time). After the promo ended, they had deducted the entire 2,000 each instead of only the necessary 750. Am I best off contacting them on FB or Twitter, rather than trying to explain the situation on the phone?
Thanks in advance for any advice!
Ask for the refund. €70 will buy 8,000 or so Avios via Groupon Spain. So even if IB+ makes your account go negative by 9k each account, you still wouldn't be that far underwater by using the 70 euros to buy back some Avios. And of course they might not bother deducting the old promo Avios.
As for the 750 / 2000, I can't quite see what the issue is. Did IB+ think that you only spent 88,000 of your promo Avios and therefore expired 2,000? (when you think you spent 89,250?) Unless you can be clearer here, I can't imagine IB+ understanding the issue via any format...