Since yesterday I've been trying to book a SEA-TPE outbound / HKG-SEA return itinerary, exclusively on KE in J using AS miles. I kept getting a -1990 error code after hitting Purchase, so I called in yesterday and the agent said that they'd been having systemic issues with partner awards in general. He tried and couldn't get it to go through, so he asked for my device type and browser version to send to IT and said to try back the next day (today.) He said the error he was getting was not the one that would usually come up if it was phantom availability, and said some sort of update had caused an issue with AS computers connecting with partners' systems. He wasn't specific as to which partners, but he made it sound like all of them.

I made another run at it online this morning, and after that didn't work (same -1990 error) waited a few hours and called in. The agent tried to make the booking and it also failed, so she took a screenshot because IT was asking them to collect examples. She was proactive in asking if I'd like to search on CX, which was appreciated, but there was only Y availability.

Has anyone else run into issues booking partner awards this weekend/recently? Or have ideas as to workarounds? Thanks in advance.