Originally Posted by
btonkid12345
If the app gives me the warning that they MAY charge a fee, it means they definitely will. When that happens, I either call the hotel directly to cancel, or if later at night and I don't want to risk an error with the overnight crew, I call and have the phone line do it themselves.
They have a waiver code to put in there to assure no fee will be charged. That's the best bet if it's an hour or less to cancel deadline expiring
That's interesting - I've had a slightly different experience... I've cancelled early in the day and received the same "You may be charged a cancellation fee" pop-up in the app and not been charged a cancellation fee.
The fact that they have to use a waiver fee to deal with their own ambiguity on cancellation times blows my mind.