Originally Posted by
Kacee
That is absolutely false. Marriott is the only major chain that does not clearly state the time of day by which a reservation must be canceled to avoid charge.
It used to be 6 pm under SPG.
Now, if it doesn't list a specific time, I assume it means by 11:59 pm the day listed hotel local time.
This has never done me wrong.
If the app gives me the warning that they MAY charge a fee, it means they definitely will. When that happens, I either call the hotel directly to cancel, or if later at night and I don't want to risk an error with the overnight crew, I call and have the phone line do it themselves.
They have a waiver code to put in there to assure no fee will be charged. That's the best bet if it's an hour or less to cancel deadline expiring