Originally Posted by
3Cforme
I noted the ambiguity in a post months ago and said somebody needed to sue. I got criticized for being lawsuit crazy. Now we can see if the OP has the stuff to go through with it or just came here to vent.
As for the agent telling him there would be no penalty, agents don't have the right to change the T&C's of the reservation, which is between the OP and property, not OP and Marriott.
I could certainly take this to small claims court and prevail. My case alone is obviously not enough to drive a class-action suit which is what would be required to make Marriott change their policies here.
Of course, as soon as I take them to court, my account will be cancelled. I still have points that I would like to burn through before that happens (although I could of course do an airline transfer).