Originally Posted by
clublounger
I think we are all owed a screenshot of what the confirmation email stated as the cancellation policy.
The OP has not been clear or convincing that he cancelled within the allowable timeframe. We are only fed a bunch of what was and what might have. been.
Be forthcoming OP.
Seriously? I assume you're trolling. The language I'm citing is common to all reservations.
Maybe I'm feeding the troll, but here's the full walk. I have censored out rate details / pricing and the hotel because it is a non-published rate.
You could of course claim I am lying about the fact that Reservations promised that I would not be cancelled as I do not have a recording of that call. But I promise you that the agent reiterated multiple times I would not be charged a cancellation fee. Marriott has the call recording, so they know the facts there.
The original reservation email:
The rate details from the app::
The call to Marriott at 5:43 PM (the calls the next day were to try to fix the issue):
The cancellation email (note it took place during the same time as the call):
And finally... the invoice with the cancellation fee:
Happy?