Originally Posted by
MePlatPremier
Waiving the cancellation penalty is always at the property’s discretion as the charge is made locally and never by Marriott and credited directly to the entity operating the hotel. I have had cancellation penalties waived before by contacting the properties directly before cancelling.
I agree, I had a 2 night stay at the Marriott at Circular Quay in Sydney and had already checked-in. My flight to SYD went MX and my departure was delayed 24 hours. I initiated a chat through the APP explaining the delay. Not only did they shorten my stay to 1 night without issue or fees I received a 7:30 am early check-in and an upgrade to a Junior Suite upon arrival. I had breakfast in the lounge on the day I checked-in too.
James in Capetown.