Prepare to be disappointed. The hard product is average, The pool overcrowded and not particularly conducive to actual swimming, the breakfast is good but not significantly better than many others. People rave about the service but I really dont even understand what that means, all the hotels if I need something I ask and am rarely disappointed. It is a good hotel but so are the others around Bangkok, it has easy access to the BTS and so have several others and it is convenient to Terminal 21. Worth staying there but there are many options and usually better value elsewhere.