Originally Posted by
ksucats
The manager who I left a voicemail for on Monday called me back today. Was very apologetic for not calling me back sooner. He said he had been on hold with corporate trying to get my points returned and got disconnected. He said he would try again, but it may have to wait until Monday when corporate is fully staffed.
LOL. So even hotel managers are having the same problems with Bonvoy CS that everyone else is!