Originally Posted by
eigenvector
My $0.02, the flight was probably oversold and the GA saw an easy way to not have to deal with it by bullying two of the passengers. That's why the husband was also IDB'd very early on despite having nothing to do with the pet. Then he calls security to get the passenger out of his hair and all the other AC agents fall in line and refuse any rebooking assistance. "Oh just another passenger in tears from coworker Bob's anger issues. Anyone want to go for coffee?"
Cruel, borderline sociopathic behaviour, but sadly typical for AC. Agree with other posts, your case is well-documented - go directly to court.
Is there a good timeline I should wait before filing? My husband has been advised we should wait 30 days from the flight and continue in writing / record phone calls to further we gave them time to offer a resolution.
We were once overbooked many years ago FLL-YYZ (well my husband was) and I wasn’t. I don’t know if anything has changed but when we told them that we were flying together (despite seperate PNRs) at first they said I had no choice but to get on the flight without him or I forfeit. After some reasoning they allowed me to stay behind as well even though they didn’t need my seat. They never mentioned this to my husband or gave him any option? I was worried that they would of remarked that he was no show or something internally.