Originally Posted by
nschmidt68
............I had an points stay at a Ritz-Carlton, with $1500.00 in ancillary spend........Even after submitting a PDF of the hotel bill, they will "correct" the problem with a seemingly random amount of spend and points. Then I'll send it back again, and they will adjust it to another random amount of spend, never actually the corrected amount.
Count yourself lucky that you didn't get a Customer Care specialist who zeroes both nights and points and claim stay is not eligible.
It is a constant struggle to receive correct number of nights/points/promos.
Last edited by TerryK; Apr 13, 2019 at 1:40 pm