FlyerTalk Forums - View Single Post - Refused transport because of 8.5lb dog... why?
Old Apr 13, 2019, 1:34 pm
  #6  
Blondie85
 
Join Date: Aug 2015
Location: YYZ
Posts: 57
Originally Posted by canadiancow
Wow a bad experience with YQB staff?

I would never expect that

I'm sorry you went through this. Try writing to customer relations. If that fails, I'd go with small claims.
Ok so it’s not just me. I’ve had some lukewarm interactions at YUL but this was my first time in YQB.

The agent who checked us in was a little over the top with my mother. If you saw my Mom you probably wouldn’t know she’s sick (she wears a wig) and like me she has very olive complexion. She kept looking her up and down and then finally asked her “your the sick one? how do you feel today can you fly without a problem?”. I just shook my head and fished out the letter from the oncologist which she just glanced out and handed back to us.

Her english wasnt amazing- I tried to give the benefit of the doubt but I was taken back. I don’t know what they can or cannot see on there side. Cancer isn’t what you say on tv (my mother still drives and works reduced hours to keep herself busy).

Blondie85 is offline