Originally Posted by
bgriff
Agree with this, though the FT Lurkers have been able to help me with stays that have posted incorrectly (they have been the only ones able/willing to help). So I'd suggest reaching out to them.
If you have a stay with little to no ancillary spend, it's fine if it doesn't post automatically since the stay credit request process seems to work okay in that case. But if you have a stay with ancillary spend, the stay credit request process seems to completely ignore it regardless of what it is or how much it is, and then you're back in fixing-incorrect-stay-post hell.
I've been stuck in this predicament for days now. I had an points stay at a Ritz-Carlton, with $1500.00 in ancillary spend. Initially it posted next day as a 5 day stay (correct), with my 1000 point bonus. Now after days of back and forth with random "Guest Services" representatives, I still can't get them to credit it properly. I used to think people were exaggerating these issues, but it's mind blowing. Even after submitting a PDF of the hotel bill, they will "correct" the problem with a seemingly random amount of spend and points. Then I'll send it back again, and they will adjust it to another random amount of spend, never actually the corrected amount.