Originally Posted by
Marriott Bonvoy Lurker
Our apologies for any inconvenience, but if you will send the details to the email address below, we will look into this on your behalf.
FYI, signatures are only shown on the desktop version of the site; people reading FT on e.g. smartphones who get the mobile version of the site won't see them. (Doesn't appear to have mattered in this instance, but again just FYI ...)