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Thread: How does PlusPoints / Mileage Upgrade waitlist for business work with PremiumPlus?
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Old Apr 11, 2019 | 9:31 pm
  #68  
jsloan
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Originally Posted by hudsonlaluna
I thought normal procedure is for CS and gate agents to deal with real-time activity like schedule changes, misconnections, cancellations, etc.. AND clear the upgrade list and standby list real-time.
That's correct. You should definitely write and complain.
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