Originally Posted by
davie355
Almost surely, yes, elites are less likely to steal.
And, as a matter of customer relations, an elite who stays a lot and steals the occasional towel may still be worth having as a customer.
I would reckon most towels are not actually stolen, but simply misplaced. I've been in hotels where I started with 4 towels but ended up having 3 because housekeeping neglected to replace one.
I use premium organic cotton bath towels at home and have no need to steal any hotel's.
So you appreciate mgt implying that because you're a guest you're a towel thief? Or that because so many of their guests are thieves they felt the need to warn you that they're going to count the towels when you check out?
That memo was lousy business practice, similar to mgt posting a sign in a high end department store that says "Thank you for not spitting."