Originally Posted by margarita girl

This has been a known issue for prepaid reservations for at least 6 months. We all know how amazing Marriott's IT system is (and not in a good way). If you think the issue will be solved in the next week, might as well wait.

Otherwise, I'd suggest the fix that European Pete found. The other thing you could do is refer your ambassador to the wiki here, tell him/her to read the last paragraph and apply the SNA.

https://www.flyertalk.com/forum/marr...thread-67.html