Originally Posted by
MarTN
19 minutes 40 second phone call to attach a certificate to upcoming reservation.
She tried and tried. She typed and typed. She said they have to try this repeatedly.
19 minutes 40 seconds to attach a certificate...
By comparison, I have no status with American Airlines and called the general number to change a booking I had made through American's website. I was connected within three minutes to an agent, who took about five minutes to make the change and even waived the fee.