What are you talking about of course I gave them all information in a private mesaage and they said they would get working on it ...well i am still waiting and as I said will keep it public until resolved...where does it say I didnt make a private note....do you work for bonvoy or what or what? and for people that stay over 350 nights in 13 months it menas they live in the hotel...as how many day in a year ? and remember as platinum i dont have a minimum and when you used points before you did not get night credits thats for sure.... I Now have 377 Nights and still show as lifetime gold after downgrade...I will cancel or move reservations until resolved....and just missed credit for another stay at the marriott in Shatin 2 sundays ago.....and the deposit still not returned to my credit card after the bill was paid...Inoemally dont watch at this level but since I am on the lookut per the lurkers it seems they are missing all sorts of things...it really cant be just me....?