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Old Apr 10, 2019, 9:45 pm
  #11  
mad_atta
 
Join Date: Mar 2001
Location: SYD
Programs: Too many golds, no plat: OZ*G, AC*G, NZ*G, VA Gold, QF Gold, HH Gold, Bonvoy Gold
Posts: 5,350
Crediting R class to Asiana

A somewhat related question... what are people's experience with crediting segments that are upgraded (with RUs) to other FFPs?

On my recent flight to IAH, we'd booked SYD-AKL-IAH in PE (booking class A) and I'd used a short-haul recognition upgrade (part of the recent status match for Australian residents) to upgrade SYD-AKL to BP. After the upgrade cleared, I changed my FFP from NZ*G to my OZ*G, as I'd already have enough SP from my return sectors to qualify me as full NZ*G, and I value my OZ miles much more (plus I'm slowly building towards lifetime gold).

Of course I didn't think about the fact that upgrading to R class might mess with my ability to credit this to OZ. Sure enough, SYD-AKL hasn't credited automatically, even though AKL-IAH has (and my partner, who was travelling on the same flights but a separate booking, and who had upgraded SYD-AKL using OneUp, has had his flights credit to OZ no problem). I've tried doing an automatic credit request on the OZ website using the original fare class A but that comes back as declined due to invalid booking class. The Asiana Mileage Club website does list R class as invalid for mileage credit.

I'm curious to hear everyone's thoughts on whether I should:
1) Try emailing Asiana with my details, along with my original itinerary showing A class, given the sector was a complimentary upgrade and the paid fare class was A, or
2) I should talk to the NZ Premium team to see whether I can credit it to NZ instead, since OZ won't credit it (and if so, whether I'd need some sort of proof from OZ or for them to reverse out my claim or something), or
3) Just suck it up and move on.

The flight in question is just over a month ago if that affects your thoughts on best approach.
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