Originally Posted by gr3gorovius

Is anybody else having problems redeeming miles for flights on LATAM Multiplus? I honestly don't know what to do anymore. I've been trying to redeem my miles as well as my husband's miles for tickets on Multiplus for more than a month. Multiple issues with the platform itself (from passwords, system not working, redeeming passwords etc). LATAM on the phone say they can't access the flights to book (even though they accept my redeeming password (something Multiplus needs to give you). Multiplus says it's fixed the problem, yet I still can't redeem my points. It's been honestly hours of my life. Just now, the system it's down or unable to sign me in.... anybody experiencing all of these issues? I've contacted LATAM and Multiplus on various occasions but you can only leave complaints on their website, or they open a case for you when someone writes back something completely irrelevant to the question I'm asking. I can't seem to get one person who can take care of this for me. If you know more, please help... I'm so defeated.