FlyerTalk Forums - View Single Post - Recovery when things go wrong on a Lifemiles award
Old Apr 10, 19, 3:41 pm
Join Date: Apr 2002
Location: NYC
Posts: 7,877
Originally Posted by SK AAR View Post
The issue is there that carriers refuse to deal with/rebook award tickets of other carriers. As soon as the agent realises that the ticket is an award ticket, the agent will ask the pax to contact the issuer of the ticket for rebooking, even in case of IRROPS. TG is no exception to this practise. Had this been a revenue ticket, TG would most likely have rebooked the OP without fuzz. I doubt the OP would have gotten anywhere by insisting to be rebooked by TH at CDG.
The method of payment is unimportant and the carrier is supposed to follow the rules. Insistence would likely have paid of. I have always been rebooked on my miss-connects, whether revenue or award.
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