Originally Posted by
SK AAR
The issue is there that carriers refuse to deal with/rebook award tickets of other carriers. As soon as the agent realises that the ticket is an award ticket, the agent will ask the pax to contact the issuer of the ticket for rebooking, even in case of IRROPS. TG is no exception to this practise. Had this been a revenue ticket, TG would most likely have rebooked the OP without fuzz. I doubt the OP would have gotten anywhere by insisting to be rebooked by TH at CDG.
The method of payment is unimportant and the carrier is supposed to follow the rules. Insistence would likely have paid of. I have always been rebooked on my miss-connects, whether revenue or award.