Some people aren't comfortable over the phone. I'm one of them, regardless of the language used.

I'll second the idea of sending a What's App message. My friends in Italy use it almost exclusively over direct text messaging.

Having looked over the website, I didn't see anything nearly as informative as what you found on hotels.com, poohhead80. If this were me, I'd do my best to resolve this ahead of time, either by confirming with this place, booking another accommodation or making an earlier train reservation.