FlyerTalk Forums - View Single Post - Moxy Frankfurt Airport FRA, Germany [Master Thread]
Thread: Moxy Frankfurt Airport FRA, Germany [Master Thread]
View Single Post
Old Apr 10, 2019 | 8:03 am
  #10  
christianj
10 Countries Visited
20 Countries Visited
30 Countries Visited
20 Years on Site
 
Join Date: Jul 2003
Location: CT/ Germany - Ich spreche deutsch
Programs: UA Plat, Bonvoy LTTE, HH Dia, HY Expl
Posts: 4,801
Originally Posted by MrM2016
I should add that my check out experience was dreadful. Initially they tried to check out a different guest by mistake. Then the agent was struggling to enter my business address - I had to help him on his screen map the address to the right fields. This wasn't my first time at a Moxy dealing with this, he actually inquired if I work for Marriott given my familiarity with their UI(!)..
Based on lots of Moxy reviews for various properties, the training aspect of their staff leads a lot to be desired. I had a similar issue at the Hampton Inn FRA shortly after it opened as well. They had no clue how to work anything.
christianj is offline  
Reply