FlyerTalk Forums - View Single Post - Consolidated "Refunds/Cancellations Due to Illness/Death" Thread [Merged]

Apr 9, 2019, 4:14 pm

#9

FarCat

Join Date: Apr 2019

Posts: 3

Quote:

Originally Posted by WineCountryUA

Condolences on the passing of a family member but this is not a disputable situation.

As the previous poster asked, do you have plans to travel in the next year? This is the easiest way to get you this resolved.

If you want a refund to original payment, that has to be done by the OTA (even if the OTA charged to UA account) and based on the OTA policies (not UAs).

Note -- the taking of multiple weeks is not uncommon -- IME, it can take UA 2 to 3 weeks on these types of refunds, so you may just need to give the OTA a bit more time.

Thank you both for your help. I definitely would be fine with credit. Do you happen to know if I would be able to get credit back if I cancel on their website since I booked through an OTA?

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