Hope the OP feels better after venting some frustrations. It won't make any difference, though.

As others have mentioned, the letter should be 1/4 the current length and sent to Arne if he wants it to have any chance to be read. But the OP probably knows that already.

This is just going to turn into yet another thread complaining about Marriott. Don't get me wrong, I agree there are big problems. There are just too many separate threads on this board about complaints already.