Originally Posted by
FarCat
...... Does anyone know if there are any options I can pursue or can I dispute the charge? My fault for booking through an OTA.
Condolences on the passing of a family member but this is not a disputable situation.
As the previous poster asked, do you have plans to travel in the next year? This is the easiest way to get you this resolved.
If you want a refund to original payment, that has to be done by the OTA (even if the OTA charged to UA account) and based on the OTA policies (not UAs).
Note -- the taking of multiple weeks is not uncommon -- IME, it can take UA 2 to 3 weeks on these types of refunds, so you may just need to give the OTA a bit more time.