I thought every passenger was entitled to use the lockers, but UAL & AAL both triage your items and I have had an AAL steward take out my coat and dump it on me. And they wonder why there is so much "air rage" when they create all the stress and resentments in the traveling public. I fly Alaska & Southwest & only international carriers now -- they are aware that theirs is a hospitality industry while AA & DL see the job as "crowd control & marginalisation.