Originally Posted by
davie355
Also, customers do not "snark back." This stupid Western attitude that customers and agents are on equal footing, that customers must be equally as respectful to staff, is exactly why customer service in the West is terrible compared to Asia.
There are so many things fundamentally wrong with this post that I don't really know where to begin.
If you find being respectful to staff to be too onerous a burden to bear, I suspect the customer service you're getting isn't nearly as good as you think it is.