The lack of empathy for the blind man here at FT is a bit surprising ! It does not matter if its just 60k points, a member who collected these over the years lost them because of an unfortunate life circumstance which led to a disability. IHG loses nothing in allowing him, to say purchase 1k points and keep the rest of his points as an exception. In fact it may even help IHG with all the positive PR this may bring them. FWIW I think its the right thing to do.