I was on UA 2239 yesterday from SFO-EWR. I had seat 20C. I had checked my bags and only had a laptop bag and a small purse with me. I knew that 20C, being an exit row aisle, had half the storage in front of the seat when compared to normal seats - even that half is further reduced due to the inbuilt box under seat 12C. I knew I could not put anything more than a small purse under the seat in front of me.

I boarded with group 1 and placed my laptop bag in the overhead bin, and my purse in the tiny space under the seat in front of me. Towards the end of boarding, an FA came to my row, picked up my laptop bag from the overhead bin and asked whose it was. When I identified it as mine, he put it in my lap and tried to put another passenger’s large duffel bag in the overhead bin. I protested saying there was no place to put my laptop bag. He said I should put smaller items under the seat in front of me as overhead bins were reserved only for large items. I showed him the space in front of my seat, so he knew there was no way to fit a laptop bag there. He then said he would find space for my laptop bag and went to the front of the plane. In the meantime, I went ahead and placed my bag in the overhead bin, preempting the other passenger from placing his large duffel there. Several minutes later, the FA returned and told the other passenger he would need to check his bag.

I thought that was the end of it. The FA came back to my row later and said:

FA – “We are all good now. But for your information, the overhead bins are only for the large carry-ons”
Me – “I thought passengers are supposed to put THEIR large carry-on in the overhead bin and the smaller item in front of them”
FA – “No, the overhead bins are reserved for large carry-ons only”
Me – “What would you have me do? Check my laptop bag even when that is my large item?”
FA – “Well yes. Other flight attendants would probably have made you do that but since I am nice, I won’t do it”
Me – “You can’t do that !!!”
FA – “You want to try me?”

At this point, I was beyond stunned. I’m close to hitting a million miles on UA soon. For an FA to try to bully me into checking my one single laptop bag to fit a late arriving passenger’s large duffel is beyond unprofessional. And to taunt a passenger with that last statement – I have no words!!! Had I not been in a rush to get back home, I would have escalated the issue to the purser/captain of the flight. I chose to remain quiet and let the FA have his power trip. I have written to UA customer care but I highly doubt anything will come of it. I am still seething nearly a day later. I did describe the FA in my email to customer service - hopefully they can identify him and re-train him. Sigh!!!