Emphatically I agree that Chase should get the portal fixed. Whether it's by having Expedia fix it or changing vendors is not significant.
Originally Posted by
edgewood49
This makes having the Sapphire Reserve other than PP useless, more or less.
I almost replied to your earlier comment about how the portal will "play into my decision in renewing or cancelling" the card, but I expect to use my UR points by transferring them, and I thought most people believed this was the best use. Again, Chase should not allow Expedia to devalue the points, but since a fully functional portal would still be a secondary use for my points, I don't expect to cancel. YMMV, but I am interested to hear other opinions.