Originally Posted by
Cathay Dragon 666
I've had stayed at 5 establishments in the past two months, all of them excellent services that I wanted to share with others, all of them provided by exceptional staff I wanted to recognize, but all of them have NOT send me an after-stay review invite.
Why is Marriott so selective in who can and who cannot write the reviews? And what's the algorithm for their selections?
These guest satisfaction surveys are based on algorithms and also on your loyalty status. They seek feedback randomly, but these a purposefully not sent after every stay. If you’re a titanium, you would be completely bogged down. I’ve filled out two this year so far, both legacy Marriott. If you have feedback you’d like to share, send it to Marriott Cust Service as it will certainly be shared.