Originally Posted by
Majuki
I stayed at the Hilton last December - and made the reservation before the resort fee kicked in - so my most recent data point is December 2017. At that time the front desk was practically laughing at the request to waive the resort fee.
When I have a complaint I don't deal with the front desk. I ask for the director of operations or the front office manager. Yes, front desk supervisors are empowered to resolve situations, but if it's a matter of not complying with policy or terms and conditions then it's above the pay grade of the front desk.