Originally Posted by
Johnny Rocket
I had a very interesting conversation recently with the Director of Rooms of a Starwood hotel who happened to be driving a shuttle bus. It was a long journey and so I had some time to probe for information...
He said the changeover has not been easy. Marriott brought in all new software and it’s taken ages to get people trained up on it. Their fees have gone up too. He said Sheraton would charge $7,800 a month for a hotel to be part of their system... Marriott charge $14,000! No wonder so many are leaving.
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It seems very unprofessional for a Director of Rooms at a hotel to unload all of this information to a hotel guest in the shuttle.
I don't know much about the financials in the hotel industry, but find it interesting that $14,000 would make a hotel leave a chain - if that is true.