Originally Posted by
Dav77
Arrived just now at Mercure Bari, where I have had a stay last week, points not posted.
Two days ago I got i touch with Accor CC, I have been told it’s hotel delay and they solicit them to credit the points.
Ten minutes ago asked the concierge why my points are not credited yet.
Answer: we have to credit points to 30 customers, but Accor system is blocked since 10 days ago, we can’t credit any point and we can’t change points from guests have used points for their stays ....
i don’t know why but I believe more the hotel than Accor CC 😃
Really hope the eventual ALL system migration will make these constant reports of IT glitches much rarer.
Too much time wasted and frustration chasing up non-posted points will most likely lead to more people giving up chasing the Platinum/new Diamond Statuses which require a rather large number of Status Points. And, as has been stated by a few people, is probably pushing both frequent and less frequent hotel users to other chains or OTAs.