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Thread: Customer Service refused to send me to the Loyalty desk
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Old Apr 6, 2019, 8:42 pm
  #3  
nexusCFX
 
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP Gold, BA Bronze, UA Silver, Marriott Titanium, Hilton Diamond, Hyatt Globalist
Posts: 2,470
Originally Posted by Jaunts
I recommend you remove the agents' names from your post. This is Marriott's fault, not theirs. In my opinion, calling the service representatives out by name like this is a form of online bullying. These were issues or limitations of the Marriott IT system, and representatives have no control over that.

I also advise you to contact one of the Bonvoy Lurkers here on this board. The email is [email protected]
The William mentioned by the OP is SPG lurker.
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