Originally Posted by
LHSEN
The systemwide upgrade is shown available for my flight segment LHR-JFK from Business to First on aa.com with the icon and hyperlink. So I immediately called, but agent told me not available and can be waitlisted. Then checked immediately EF, my routing being BUD-LHR-JFK A3 but same date, time and flight if routing only LHR-JFK then A0 ... thought this is an issue only with EF, but didn’t know aa also gives incorrect info.
When this issue comes up, the folks at EF always say that when searching connecting itineraries for upgrade space, AA's system will sometimes return bogus false positive results, and that is what EF is reporting. Basically EF is working fine and just reporting the (wrong) results that AA's system returns. In that sense it makes sense (in a bad way) that AA.com also shows the bogus results.