Originally Posted by
SunkissedMommy
This is what I am hoping for. I am glad the OP and his friend are getting somewhere, but I think that AA should be sure to stop closing out the flight so early if people haven't arrived yet but have checked in for the flight.
That's not in the cards.
Every. Single. Point. Of. Emphasis. for AA for the coming months is improving on-time reliability-- an area where AA has seriously fallen behind. It's the
#1 priority, there pretty much is no
#2 or
#3 . The pressure is unbelievable.
Expect more stories like this rather than less in the coming months. With the *hope* that the casualties of same (like the OP's friend) are treated far better. Although whether/if/how that happens I think the jury is still very much out on.