FlyerTalk Forums - View Single Post - Marriott Bonvoy : Stays/Points not posting [Master Thread]
Old Apr 5, 2019, 3:44 am
  #611  
bgriff
 
Join Date: Aug 2005
Location: Brooklyn
Programs: Delta Diamond, Bonvoy something good; sometimes other things too
Posts: 5,050
Originally Posted by TerryK
I found that it is better for stays not to post instead of posted incorrectly.

Once a stay is posted incorrectly, subsequent requests to correct night/point credit is often rejected automatically by Indian robots. They simply don't read my note and reject requests without reviewing. I had to request multiple times to correct mis-posted stays.
Agree with this, though the FT Lurkers have been able to help me with stays that have posted incorrectly (they have been the only ones able/willing to help). So I'd suggest reaching out to them.

If you have a stay with little to no ancillary spend, it's fine if it doesn't post automatically since the stay credit request process seems to work okay in that case. But if you have a stay with ancillary spend, the stay credit request process seems to completely ignore it regardless of what it is or how much it is, and then you're back in fixing-incorrect-stay-post hell.
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