Originally Posted by
KRSW
Surprisingly, yes! I couldn't believe it. The wait time was under 2 minutes, the rep spoke English natively, was courteous, helpful, knowledgeable. Even when I stopped by the Comcast office to get rid of the cable box, there was no wait, the rep was very friendly, no upsell, and the rep made sure that there was no equipment associated with my account.
Literally any other company's call center is better these days. I mean, the Delta Diamond line is usually pretty good in general, but I get actively excited about having a reason to call them now, especially if I happen to have needed to call Marriott recently beforehand.
You could speculate that Marriott had outsourced their support to some low-cost provider or something, but honestly that doesn't even make sense given that most third-party providers would still have more concern about the quality of service being offered (for fear of losing the contract with Marriott) than Marriott seems to be right now.