Originally Posted by
flyingbubbles
Just tried my luck via the call centre in Doha for an award upgrade. The agent was nice & polite but said that they could not make requests to open up upgrade space when there's no ready availability. So whilst they've reopened their call centres to attend to award upgrades, functionally they're the same as the online portal.
Gone are the days when they could put in a special request for you.
I assume you were trying to do Y -> J? How many J seats were available in total? (Not on the seating chart, but on an availability display.)