Originally Posted by
NYCFlyer10001
Tomorrow I plan on calling Chase and throwing a fit to force a human to look at this, because for the amount of money we pay for this card, I expect service people who actually do what they say they're going to.
Definitely call. The people on the phone are MUCH more helpful than the robots that answer the e-mails. I've found this to be the case with Citi Pricewind, too.