Originally Posted by
C17PSGR
Good GM's think about the big picture and get that there isn't any real cost to upgrading their best guests to suites and the gains associated from keeping their best guests happy is important.
A good GM might understand why it matters to upgrade repeat guests, but upgrading Ambassadors is not nearly as clear cut. I'm an Ambassador who spends most of my travels all over the world without returning to the same hotels too frequently. Marriott would gain my loyalty by treating me well, but the GM doesn't care if I'm not likely to return anytime soon.