Originally Posted by
testycal
Why I asked as I have read many posters who advised they receive upgrade offers, do not accept them and then are handed the ever elusive complimentary upgrade. Now perhaps they are Golds or higher etc but the discussion rarely goes into that level of detail
I'm not sure how many get upgrade offers and then get the complimentary upgrade.
I have never experienced this. I have never ever received an upgrade offer (pre check in or at check in). Most of the time, it's at the boarding gate, when my boarding pass is scanned and they set off a beeper.