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Thread: United Will Trial Mandatory New Express Dining Service Concept In Business Class
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Old Apr 3, 2019 | 2:16 pm
  #107  
fezzington
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Originally Posted by cmd320
UA really just needs to take notes on how SQ manages dinner service on JFK-FRA. Cabin crew go to work crossing 10,000ft. A round of drinks with nuts is served shortly after, followed quickly by the appetizer. About 20' later the mains. And then an additional 15' later the dessert. Bed turned down 10' after that, full and asleep 75' after takeoff.

UA crews will never be able to provide the level of service as SQ/EY/EK. SQ has 2-3 more FAs on each plane, who spend double the amount in training than UA FAs. SQ's premium cabin positions are staffed by people with extra training, while a new hire UA FA can work anywhere on the plane, even the Purser position.
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