As a Premier IHG card holder I had to call to take advantage of the 4th night free benefit when booking for nights at the Crowne Plaza Vilamoura Algarve, Portugal. I found the process to be extremely inconvenient as I hate having to call customer service line and speak to a robot for several prompts before I can speak to an actual human being. I don't know why this feature isn't available online like their competitors i.e. Hilton, Marriott, etc but IHG needs to get it together especially since they are so far behind when compared to other hotel loyalty programs
