With all the verification steps and unnecessary pleasantries I can’t think of a time that using Concierge would actually take less time than figuring something out myself. The one purpose I enjoyed using for awhile as a centurion was dinner reservations via the Concierge by SMS. After they nixed that service I went back to not using them at all. If you think you’re overpaying for what they offer as a platinum, think how I feel!