Originally Posted by
BeantownFlyer
Yes, but first time you had the top hotels in the chain all increasing by over 40% so what may have been a one-off issue in the past was probably a much bigger issue this year - on top of having members who already feel beat up and unloved by everything else that has occurred (want to talk about my travel package hotel certificates that I wasn’t allowed to uograde for the point difference?)
agreed on the situation this year.
since you brought up not being able to upgrade certificates, if Marriott let’s you upgrade by paying the difference between the old package residual rate and the new travel package residual rate, will you go for it? Or do you feel that with the mess of the merger you are entitled to upgrade at old package upgrade rates?