Wow. When did the agents get so rude? And this was, in theory, with "Elite" handling. Just had an agent yell at me and threaten to undo a correction she made to my account because I said I didn't see the update reflected yet. All she had to do was politely say there would be a slight lag. This is the first time in decades that I have had to file an incident report with a supervisor (who was very pleasant and helpful, BTW). Not that it will make a difference....